New Client Info and Forms
Our scheduling system will automatically send you a link to complete your new client forms in the appointment confirmation email for your first session. You will also receive an email or text reminder 48 hours in advance of your appointment. If you are unable to find the email link, you can print both our client intake form and liability waiver at home, and have both completed and signed prior to your first session. We will have an additional COVID waiver for you to sign at the office. The COVID waiver is included in the online version of new client forms.
COVID-19 requirements and precautions:
We abide by all local mandates and ordinances. Face masks are required inside the Studio for staff and clients, and we ask that you check your temperature prior to leaving for your appointment. If you have a fever or any other COVID symptoms, or have been directly exposed to someone who has symptoms or has tested positive, you will need to cancel your appointment. If you have had a COVID test and are awaiting results, you will need to reschedule your appointment. If you have tested positive for COVID-19 and are asymptomatic, you will need to have tested negative before returning for a session. We ask that you enter the Studio at your appointment time, and not before, to decrease the number of clients waiting in our office. We also do not allow visitors to wait in our waiting room while clients are being treated. We work with many immune compromised clients, and we appreciate your help in keeping our Studio safe for everyone.
Our office has a Blueair professional air purifer for our common areas, and small units for each treatment room. We also have extra ventilation and air circulators, sneeze shields at checkout, contactless pay options, touchless hand sanitizer and soap dispensers, and disinfect all client and therapist surface touch points after use. Our staff is required take their temperature before clocking in and wear face masks with HEPA inserts during their shift.
Appointments may be made easily by clicking the Request an Appointment link on our homepage. We require a $25 deposit for all new client reservations. If reserving online, you will pay the deposit at the time you request the appointment. If you book over the phone, we will hold your requested appointment time for 24 hours, and email you an invoice for paying the deposit. Holds will be released if deposits are not paid in 24 hours. If you need to cancel your first appointment, a refund of the deposit will be given if cancelled more than 24 hours in advance.
We accept cash, check, and all major credit cards for payment. We do not accept or bill medical insurance or Medicare, and payment is due at the time of service. If you have an HSA card or flex-spending account, you may be able to use your funds for sessions at our office with a physician's prescription with ICD diagnosis codes - you need to check with your administrator to see what is allowed and required for use of funds.
Motor Vehicle Accident Treatment:
If you have been involved in a motor vehicle accident, we can provide you with detailed receipts to submit to your insurance or provide your attorney - you will need a physician's ICD diagnosis code to submit these for reimbursement.
Our sessions are By Appointment Only. Our office is located at 430 W. Warner Rd. #110, Tempe, AZ 85284, which is the NE corner of Kyrene and Warner in the Warner Professional Plaza. Once you’ve arrived at our complex, our office is located on the west side of the main building across the parking lot from Mulqueen Sewing. Parking is open on the west side of the building, in front of our door.
Please be hydrated prior to your session for optimum results, and let us know if you have taken any prescription or over the counter pain medication in the 4 hours prior as well. Please do not use any topical medications (steroid creams, vitamin creams, etc) or topical analgesics or supplements (CBD or CBD/THC, Biofreeze, etc) as our therapists will absorb what is on your body through their hands.
We are looking forward to working with you! Please note we have a 24 hour cancellation policy - cancellations under 24 hours and up to 1 hour before session start may result in a $25 late cancellation fee if we cannot fill your appointment time with another client. We charge full session rates for no-shows and cancellations under one hour of the start time of the appointment. In the future you will receive an email confirmation 48 hours prior to your session. Please click the Confirm Appointment link in the email or text to notify us that you will be at your session.
Rachel Carroll, CNMT, LMT
Founder, The Neuromuscular Studio, LLC